General terms and conditions of business
The following terms and conditions apply to all orders via our online shop.
2 contractual partners, conclusion of contract
The purchase contract is concluded with Tukluk GmbH.
The presentation of the products in the online shop does not represent a legally binding offer, but rather a non-binding online catalog. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the information provided for this in the ordering process and use the correction aids explained. By clicking the order button, you place a binding order for the goods contained in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit the order.
When the contract with us comes into effect depends on the payment method you choose:
Payment in advance
We will accept your order by sending a declaration of acceptance in a separate email within two days, in which we will provide you with our bank details.
During the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.
3 Contract language, contract text storage
The languages available for concluding the contract are German and English.
We save the contract text and send you the order details and our general terms and conditions by email. You can view the terms and conditions at any time here on this page. For security reasons, your past orders are no longer accessible via the Internet.
4 delivery conditions
In addition to the stated product prices, there are shipping costs. You can find out more about the shipping costs in the offers.
We only deliver by mail. Unfortunately, a self collection of the product is not possible.
We do not deliver to packing stations.
The following payment methods are generally available to you in our shop:
Advance paymentIf you select the advance payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
InvoiceAfter ordering, you will receive an invoice in PDF format by email.
6 Retention of title
The goods remain our property until full payment.
7 Warranty and Guarantees
The statutory liability law for defects applies. Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited. Otherwise, claims for damages are excluded.
9 Online dispute resolution
Online dispute resolution in accordance with Article 14 Para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/.
⬤ Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact us (TUKLUK GMBH, Managing Director: Benedikt Kirsch, Mariahilfer Straße 54/5, 1060 Vienna, Austria, telephone: +4369919478822, email: firstname.lastname@example.org) by means of a clear declaration by email. Email us about your decision to revoke this contract.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
⬤ Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
IMPORTANT: WE WILL PROVIDE YOU WITH THE DELIVERY ADDRESS FOR RETURNS BY EMAIL.
⬤ Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notification)
Delete what is not applicable.
Disclaimer: Tukluk GmbH makes every effort to provide accurate and complete information and data on this website. Although Tukluk GmbH regularly updates data and information, due to the high quantity of information and the technological features of the Internet it is not possible to assume liability or guarantee that the information and data provided are accurate and up to date. Tukluk GmbH reserves the right to change or supplement the provided information and data without prior notice. Liability or guarantee for the timeliness, accuracy or completeness of all websites referred to in hyperlinks is also excluded. Responsibility for the content of websites referred to via such links lies with the respective providers. Information and data provided by Tukluk GmbH on this website are for informational purposes. Users can obtain an overview of Tukluk GmbH with this information or data without relying on their timeliness, accuracy or completeness. Tukluk GmbH does not assume liability for direct or indirect damages arising from the use of information or data found on this website. No rights or obligations arise for Tukluk GmbH or the user through the use of this website.
Copyright: The contents of the Tukluk website are copyrighted. Materials published on this site, particularly texts, abstracts and visual material may only be reproduced with permission from Tukluk GmbH. We demand that Tukluk appears without any further content in browser windows when links to this site are built. The information provided here must not be altered or falsified. We request source citation in case of circulation or copying of provided information