Terms and conditions

1) Scope

The following general terms and conditions apply to all orders placed through our online shop.

2) Contracting party, conclusion of the contract

The purchase contract is concluded with Tukluk GmbH.

The presentation of products in our online shop does not constitute a legally binding offer but a non-binding online catalogue. You can first place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order, using the correction tools provided and explained in the ordering process. By clicking the order button, you place a binding order for the goods in your shopping cart. We will confirm receipt of your order by email immediately after you have submitted it.

When the contract with us is concluded depends on the payment method you choose:

Payment in advance and purchase on account

We accept your order by sending a declaration of acceptance in a separate email within two days. For payment in advance, this email will also contain our bank details.

PayPal, credit card, Klarna and other online payment methods

During the ordering process, you enter your payment details with the respective payment provider or are redirected to its website. By completing the order, we accept your offer.

3) Contract language, storage of the contract text

The languages available for concluding the contract are German and English.

We store the contract text and send you the order details and our general terms and conditions by email. You can also view the general terms and conditions on this page at any time. For security reasons, your past orders can no longer be accessed online.

4) Delivery terms

Shipping costs are added to the product prices stated. You can find details of the shipping costs with the respective offers.

We deliver by shipment only. Unfortunately, the goods cannot be collected in person.

We do not deliver to parcel lockers.

5) Payment

The following payment methods are generally available in our shop: credit and debit card, PayPal, Klarna, Shop Pay, Apple Pay and Google Pay, as well as further local payment methods depending on the delivery country (e.g. EPS). The payment methods actually available to you are shown at checkout.

Payment in advance

If you choose payment in advance, we will send you our bank details in a separate email and deliver the goods once payment has been received.

Invoice

After placing your order, you will receive an invoice in PDF format by email.

6) Retention of title

The goods remain our property until they have been paid for in full.

7) Warranty and guarantees

The statutory warranty rights for defects apply. Information on any additional guarantees and their exact terms can be found with the respective product and on dedicated information pages in our online shop.

8) Liability

In the event of a slightly negligent breach by us, our legal representatives or our vicarious agents of essential contractual obligations – obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the contracting party may regularly rely (cardinal obligations) – our liability is limited to the damage that was foreseeable at the time the contract was concluded and that typically has to be expected. Any other claims for damages are excluded.

9) Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Tukluk GmbH, Managing Director: Benedikt Kirsch, Bendlgasse 2/15, 1120 Vienna, Austria, phone: +43 699 194 788 22, email: info@tukluk.eu) of your decision to withdraw from this contract by means of a clear statement sent by email.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

10) Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days of the day on which we received your notice of withdrawal. We will make this reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine their nature, characteristics and functioning.

IMPORTANT: WE WILL SEND YOU THE ADDRESS FOR RETURNS BY EMAIL.

11) Model withdrawal form

(If you wish to withdraw from the contract, please fill in this form and send it back to us.)

Email: info@tukluk.eu

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

12) Disclaimer

Tukluk GmbH endeavours to provide accurate and complete information and data on this website. Although Tukluk GmbH updates its data and information regularly, the large volume of information and the technical nature of the internet mean that no liability or guarantee can be assumed for the accuracy and timeliness of the information and data provided. Tukluk GmbH reserves the right to change or supplement the information and data provided without prior notice.

Liability or any guarantee for the timeliness, accuracy or completeness of websites referred to by hyperlinks is likewise excluded. The respective operators are solely responsible for the content of websites accessible through such links.

The information and data provided by Tukluk GmbH on this website are for information purposes only. Users may use this information and data to gain an overview of Tukluk GmbH without relying on its timeliness, accuracy or completeness. Tukluk GmbH accepts no liability for direct or indirect damage arising from the use of the information or data provided on this website. The use of this website does not give rise to any rights or obligations for Tukluk GmbH or for the user.

13) Copyright

The content of the Tukluk website is protected by copyright. Materials published on this website, in particular texts, excerpts and images, may only be reproduced with the permission of Tukluk GmbH.

When linking to this website, we ask that Tukluk be displayed in browser windows without any additional content. The information provided here may not be altered or falsified. If the information provided is passed on or reproduced, we ask that the source be cited.